Refund Policy

In the case of an incorrect or erroneous transaction made on the cosmosim.net website, you must contact us at our email address: info@cosmosim.net, describe the incomplete or incorrectly processed transaction, and provide the following information:
- Full name and subscriber number;
- Date of the transaction;
- Amount paid;

Based on the information provided in your message, we will make a decision regarding the refund. The refund will be issued within 2 business days from the date of the decision to the same card/account used for the erroneous transaction.

COSMOSIM Administration.