Frequently Asked Questions
Find answers to the most common questions before you travel.
When does the validity period of the package start?
The validity period of the package starts from the moment you start using the internet package in the destination country.
The purchase date of the package is not related to the start of the validity period. You can buy the desired internet package before your trip, at any time and in any country. If you buy the package in Georgia before departure, the internet will turn on when you arrive in the destination country, activate the Data Roaming function on your phone, and select the COSMOSIM eSIM for internet data in SIM management.
See the activation guide cosmosim.net/en/guide
When should I download the App, before going abroad or after arriving?
Where can I see the prices of internet packages?
What is an eSIM and how do I check if it is compatible with my phone?
How do I purchase an eSIM package?
What kind of internet connection do you provide?
Which countries do you support for eSIM packages?
Do you have customer support?
How do I plan a trip with the COSMOSIM app?
How can I buy an internet package for a friend?