Frequently Asked Questions
Find answers to the most common questions before you travel.
How do I purchase an internet package?
To purchase an internet package, download the COSMOSIM app from the Apple Store or Google Play.
In the app, select the desired region and choose a package, purchase it (different payment methods are available in the app: Google Pay; Apple Pay; or bank cards) and install the eSIM (after purchasing the package, the installation button will appear).
When you arrive abroad, enable Data Roaming on your phone and select the COSMOSIM eSIM as the recipient for internet data.
Here is a simple instruction, which you will also find in the app.
When does the validity period of the package start?
When should I download the App, before going abroad or after arriving?
Where can I see the prices of internet packages?
What is an eSIM and how do I check if it is compatible with my phone?
What kind of internet connection do you provide?
Which countries do you support for eSIM packages?
Do you have customer support?
How do I plan a trip with the COSMOSIM app?
How can I buy an internet package for a friend?