Frequently Asked Questions
Find answers to the most common questions before you travel.
When does the validity period of the package start?
The validity period of the package starts from the moment you start using the internet package in the destination country. The date of purchase of the package is not related to the start of the validity period. You can purchase the desired internet package anywhere, at any time and in any country.
When should I download the App, before going abroad or after arriving?
Where can I see the prices of internet packages?
What is an eSIM and how do I check if it is compatible with my phone?
How do I purchase an eSIM package?
What kind of internet connection do you provide?
Which countries do you support for eSIM packages?
Do you have customer support?